If your profile isn’t appearing in CompassPlus map search results, it’s usually because your Service Areas haven’t been configured correctly. Here’s how it works—and how to fix it.

🔍 1. Your Profile Doesn’t Have That City Listed in “Service Areas”

The map only displays agents who have explicitly listed a city in their Service Areas.

✅ Each agent can select up to 5 Service Areas
📍 These are the only fields that power map pins and search visibility
📌 General phrases like “Greater Los Angeles Area” do not affect map visibility—they’re display-only

Example:
If your Service Area list includes only "Pasadena" and "Glendale," you will not appear in searches for "Santa Monica" unless you add it.

⏳ 2. Your Update Might Still Be Processing

If you recently submitted a request to change your cities or service areas, it may still be in our fulfillment queue.

We typically process updates within 2–3 business days. If it’s been longer, feel free to submit a support ticket to check on the status.

🗺 3. You Searched by Region, Not City

The CompassPlus map search is city-specific. Broad regional terms like:

• “Tri-State Area”

• “South Bay”

• “North Shore”

...will not return results unless the individual cities within those regions (e.g., “Manhattan Beach,” “Brooklyn”) are listed in your Service Areas.

💡 Tip: Try using a specific city name to test your visibility.

➕ How to Add More Cities

Each CompassPlus agent can list up to 5 Service Areas.
If you haven’t used all 5, you can add more at no cost.

To update your cities:

• Submit a “Change Service Area” request through the Support Portal

• Include the exact city names you'd like to add or remove

• We’ll confirm once they’re active and your map visibility is updated

📝 Need to change your Location or Greater Service Area? Those are display fields and do not affect search.

📬 Still Need Help?

Not sure what’s currently listed on your profile?
Submit a support ticket and we’ll pull up your current settings and guide you through the update process.