How CompassPlus Search Works

How CompassPlus Search Works

🔍 How CompassPlus Search Works

The CompassPlus website is designed to help users quickly discover agents based on location and areas of expertise. This is driven by the information stored in your full profile, not your profile card.

Here’s how the search system works—and how to make sure your profile appears in relevant results.

📍 Location-Based Search

When a user searches for a city or region (e.g., “San Diego” or “Palm Beach”), CompassPlus displays agents who have selected that area as part of their profile service area or business location.

You’ll appear in search if:

  • You’ve listed the city or region on your profile

  • Your profile includes that location as a service area or office location

✅ If you need to update or expand your service areas, submit a ticket through the Support Portal.

🧠 How Search Matching Works

The system searches based on information in your full CompassPlus profile, including:

  • Name

  • Location(s)

  • Specialty tags or certifications

  • Keywords from your bio

🔍 Note: Your profile card is used for display only—it does not contain searchable metadata. All indexing comes from your full profile. This includes the greater service area.

⚠️ Not Appearing in Search?

Here are a few possible reasons:

  • Your profile hasn’t gone live yet (usually takes 2–3 business days after onboarding)

  • The city or keyword you're searching isn’t in your service area

  • You haven’t submitted a request to update your profile with specialties or designations

If you’re unsure, submit a “Search Visibility” ticket—we’ll investigate and guide you through the fix.

🧾 Want to Improve Your Reach?

We recommend reviewing your service areas and bio at least once per year to ensure they reflect your business focus and geography.

To make changes, just log in to the portal and submit an update request.

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