Your CompassPlus profile is designed to showcase your professional experience, expertise, and service areas. Once your profile is live, you can request updates or enhancements at any time using the Support Portal.

Below is a breakdown of the elements you can update, what’s included in each, and how to request changes.

📄 Bio & Headshot

What you can update:

• Written biography

• Headshot or profile photo

• Pronouns or title

• Credentials and designations (e.g., CSA, SRES)

How: Submit a “Update Profile Bio / Headshot” ticket.

🗺 Location(s) & Service Area

What you can update:

• Add or remove a city/market

• Update your profile card’s service area (what shows in search)

• Change your office or business location

How: Submit an “Add Location,” “Update Existing Location,” or “Change Service Area” ticket based on your need.

🎬 Multimedia

What you can add:

• A YouTube or Vimeo video (intro, testimonials, brand video)

• Review widget (manual embed or Swarm-managed)

How: Use the “Embed a Video” or “Add Review Widget” request.

⭐️ Profile Enhancements

You can also request:

• New profile card layout (if applicable)

• Additional team or partner links

• Certifications or badges added to your public profile

How: Use the “Update Profile” or “Custom Request” ticket option.

💡 Need Multiple Updates?

You can bundle multiple changes (e.g., bio, photo, service area) in a single ticket—as long as they’re submitted at the same time.

Once a request is completed and closed, any new changes must be submitted as a new ticket and will be billed separately.

💬 Questions?

If you’re unsure which request type to choose, just submit a new support ticket or reply to your last ticket—we’ll help guide you through it.